Duty Manager - Front Office and Guest Relations

Duty Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

To be responsible for guest’s first impression of the organization, meet/greet and   assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets. 

 

Competencies  

• Excellent communication skills. 

• Strong customer service drive. 

• Outstanding problem-solving skills. 

• Able to work flexible hours. 

• Quick learner and ability to motivate self. 

• Proven working experience as a guest relation Executive. 

• Confidently able to present to clients. 

• Hands-on experience in using visitor management software and MS office.   

• Strong team player within a customer service team environment. 

 

Responsibilities 

 

Key Operations delivery    

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. 

• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.  

• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.  

• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. 

• Ensure Accenture specific processes/manuals is followed. 

• Visitor admission is properly authorized. 

• Assisting with special needs for visitors with disabilities.  

• Ensuring basic cleanliness of lobby, lifts and public area.  

• Ensure the laptop details are scanned and check for Govt. IDs. 

• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix. 

• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival. 

• Ensure Client safety and security protocols are followed. 

• Daily reconciliation & shredding of daily badges.  

• Participate in Emergency Evacuation procedures including crisis management and business continuity. 

• Assisting and supporting in the Bay/Focus Connects. 

• Completion of POY survey among employees. 

• Completion of daily floor walkarounds. 

• Coordinate with the DM/DE to close the observations found during walkarounds. 

• Meeting project Safety Champions/ Leads during their walkarounds to proactively understand employee concerns and ensure closure of the same. 

• Observing and ensuring COVID protocols being followed by all at the workplace. 

• Escalating process violations by employees as per the escalation matrix.  

• Operate the front office computer system to assist front office attendants if necessary. 

• Ensure training of front office /CX staff as per relevant training calendars.  

Location:

On-site –Pune, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.