Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
- Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.
- Document and communicate incident trends and recurring problems to improve system reliability.
- Engage in continuous learning to stay updated with evolving technologies and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Strong understanding of cloud service models and deployment architectures.
- Experience with incident management and problem resolution in cloud environments.
- Familiarity with change management processes and creating Requests for Change.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
- Knowledge of monitoring tools and techniques to ensure operational stability.

Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Infrastructure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.