Senior Process Expert - Dispute Resolution

Process Expert/Senior Process Expert/Specialist for Disputes

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Purpose of the role

Drives timely and accurate resolution of Ocean disputes, contributes to root cause identification, improving dispute-to-collection performance, and provides inputs for continuous process and platform enhancements

You will be Responsible for:

• Ensure accurate and timely resolution of Ocean disputes to meet service level targets and reduce financial exposure.

• Identify root causes of disputes and coordinate with relevant stakeholders to implement corrective actions.

• Monitor and improve dispute resolution turnaround time (TAT) and resolution ratio to enhance operational efficiency.

• Ensuring collection of all rejected invoice disputes.

• Support in platform rollouts and continuous improvement initiatives when it concerns streamlining of dispute handling processes.

• Good Stakeholder Management with ability to influence without authority (customers and internal)

Accountabilities:

• Accurate and timely resolution of Ocean disputes within scope

• Dispute route cause identification and prevention of recurring disputes within scope

• Dispute resolution and collection of disputed invoice performance within scope

Qualifications/Skills

• Graduate of any bachelor's degree

• Experience in CX, Finance, Shipping, forwarding, shipping operations preferred

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Senior Level