Configuration Management Database (CMDB) Administrator

CMDB Administrator - CMDB Operations + AI Agents Management

Function

IT

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Role

• Operate, govern, and continuously improve the CMDB while enabling AI agents / automation that reduces manual CMDB maintenance and improves accuracy.

Key Responsibilities

CMDB Administration & Governance Operations

• Maintain CMDB operational health:
  • CI classes, relationships, lifecycle states, ownership fields
• Execute CMDB governance practices:
  • certification cycles
  • quality dashboards and exception management
  • compliance/audit evidence preparation
• Control CMDB changes:
  • ensure changes follow standards and do not break reconciliation rules

Data Quality & Hygiene

• Monitor and remediate:
  • duplicates, orphan relationships, stale CIs
  • inconsistent attributes (manufacturer, model, location, environment)
• Ensure CI quality supports downstream processes:
  • incident assignment, change impact, problem RCA, asset/license alignment

AI Agent / Automation Enablement (Core Requirement)

• Configure and maintain AI-enabled workflows such as:
  • automated CI enrichment suggestions
  • AI-assisted remediation tasks and routing
  • intelligent CMDB exception triage
• Support AI governance:
  • define what AI agents can/cannot do
  • maintain auditability (who/what/when changes occurred)
  • ensure safe human-in-loop steps for high-impact actions

Cross-Module Support

• Ensure CMDB supports:
  • ITSM flows (incident/change/problem)
  • ITAM and SAM alignment (asset ↔ CI linkage, normalization)

What you'll Bring

• 3- 5 Years of Strong ServiceNow CMDB admin skills:
  • CMDB model, relationships, certification, quality dashboards
• Strong working knowledge of platform configuration:
  • Flow Designer, basic scripting, ACL understanding (as needed)
• Ability to partner with infra/app teams for CI ownership and certification.

Nice-to-have

• Familiarity with Discovery/Service Mapping outputs (how data lands into CMDB).
• Experience managing automation/AI features within ServiceNow.

Success Measures

• Data quality KPI improvements (completeness, correctness, relationships).
• Faster closure of CMDB exceptions with automation support.
• Stable certification process with measurable adoption.

#LI-SS4

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.