Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Supply Chain Management (SCM) Applications
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless operations. The position demands continuous interaction with different teams to ensure that critical business applications function efficiently and any disruptions are swiftly addressed to minimize impact on business processes.

Roles & Responsibilities:
Leading the end-to-end delivery of supply chain planning implementation engagements, including project planning, resource coordination, and stakeholder management.
Acting as the senior subject matter expert on supply chain planning processes and application solutions.
Building and maintaining trusted relationships with senior client stakeholders.
Driving solution design reviews, go-live readiness assessments, and post-implementation optimization initiatives.
Managing and mentoring a team of analysts and consultants, fostering a high-performance delivery culture.
Supporting pre-sales activities.
Contributing to practice development through thought leadership, reusable assets, and internal training programmes.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Supply Chain Management (SCM) Applications.
8–10 years of deep working-level exposure across end-to-end supply chain planning domains and multiple Supply Chain Planning platforms.
Broad and deep hands-on experience spanning demand planning, supply and distribution planning, production scheduling, inventory optimization.
Strong understanding of enterprise integration architecture, API-based connectivity, and data governance
Experience evaluating, selecting, and configuring cloud-based planning platforms.
Ability to define supply chain planning KPIs, design analytics dashboards, and lead data-driven continuous improvement initiatives.
Exposure to AI/ML-driven planning capabilities, scenario modelling, and digital supply chain transformation programmes is an advantage.
Demonstrated leadership capability with experience managing multi-disciplinary project teams across geographies.
Strong executive presence with the ability to influence and engage senior client stakeholders effectively.
Strategic thinker with the ability to connect supply chain planning solutions to broader business transformation objectives.
Excellent facilitation, negotiation, and conflict-resolution skills in complex, high-stakes project environments.
Strong people development orientation with a commitment to coaching and growing the next generation of supply chain consultants.


Additional Information:
- The candidate should have minimum 7.5 years of experience in Supply Chain Management (SCM) Applications.
- This position is based at our Pune office.
- 15 years full time education is required.
- Bachelor's degree in Engineering, Supply Chain Management, Information Systems, or equivalent. MBA or Master's degree is preferred.
- Open to travel – short term and long term.