Enterprise Architecture Advisor-ITSM

Enterprise Architecture Advisor-ITSM

Req ID: 337755 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Enterprise Architecture Advisor-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Technical Experience:

• Must have 10+ years of IT experience, 3+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack
• Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
• ITIL foundation certifications
• Project Management tools – JIRA, Azure DevOps
• Experience of working on ITSM - ServiceNow, Remedy
• Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

 

Roles & Responsibilities:

• Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
• Experience in implementing and driving automation initiatives
• Create intake processes to gather requirements from stakeholders
• Participate in problem hunting sessions to identify opportunities in the environment
• Analytical skills to slice and dice the data per use case needs
• Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.
• Responsible for customer/stakeholder relationship management
• Provide cross functional support
• Act as a liaison between vendor and client

 

Key Expertise:

 

• Exhibits passion and alignment with our vision, values & operating principles
• Strong Communication & Presentation skills
• Vendor Management
• Stakeholder management
• Demonstrates the ability to multi-task
• Exceptional listening abilities and detail oriented
• Ability to work in heterogeneous environment
• Demonstrates ability to succeed with the team

 

 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Experience Level

Senior Level