Specialist - Cloud & Infra Management
Larsen & Toubro Infotech Ltd (LTI)
Work from Office
Full Time
Min. 5 yearsJob Description
Specialist - Cloud & Infra Management
Technology Landscape Tools full skillWindows
Microsoft SCCM MECM Microsoft Intune
Software Center Company Portal
Azure AD Active Directory Windows Autopilot Windows 10 11 driver packages
macOS
Jamf Pro Apple Business Manager
macOS FileVault MDM configuration profiles
Mobile
Microsoft Intune Microsoft Defender for Endpoint mobile
iOS iPadOS Android Company Portal Android Enterprise
Kiosk dedicateddevice configuration
Common
ServiceNow ITSM SSO MFA
BAND P3 Senior Support Engineer SME Senior Level 2 SME 58 years
The Endpoint Support Senior Support Engineer SME Band P3 is the subjectmatter expert for endpoint and device independently resolving complex and escalated issues performing rootcause analysis and mentoring junior engineers while driving automation and knowledge reuse to shiftleft ticket volume
Tools Technology Exposure
Strong administrationlevel command of the landscape above including PowerShell scripting where applicable
Handson Experience Required
Strong independent handson experience typically 58 years in
Windows device SCCM Intune client and Office clientside troubleshooting
Azure AD AD and Intune device checks compliance ownership registration
macOS troubleshooting and Jamf enrollment profiles policies and software deployment
Mac provisioning FileVault and securitybaseline compliance
iOS Android enrollment compliance and managedapp MAM troubleshooting
Typical experience 58 years
Key Activities Responsibilities
Independently delivers the full operational scope listed under Band P2 with emphasis on complex escalated and rootcause cases In addition the P3 SME
Resolves complex and escalated incidents independently including rootcause analysis
Acts as the first point of escalation within the skill provides technical guidance and mentoring to P2 engineers
Authors and refines SOPs runbooks and knowledge articles
Identifies and builds automation selfheal opportunities to shiftleft volume
Performs quality assurance of tickets and supports problem and majorincident management
Certifications Qualifications
ITIL 4 Foundation is expected across all bands Managing Professional desirable at P4 Strategic Leader desirable at P5 Product certifications scale with band associate at P2 specialty at P3 expert at P4 architect at P5 Relevant certifications for this skill
MD102 Endpoint Administrator
Microsoft SCCM MECM
Jamf Certified Associate Administrator Apple ACSP ACMT
Microsoft Intune specialty
Job role
Job requirements
About company
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