IT Service Management Representative
Accenture India Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
IT Service Management Representative
Project Role : IT Service Management RepresentativeProject Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have Skills : Service Management Governance
Good to Have Skills : Infrastructure Service Management
Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management Professional Attributes : Good written and verbal communication skills
Educational Qualification: Graduate or above
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