AVP, Talent Development (L10)

AVP, Talent Development (L10)

Job Description:

Role Title: AVP, Talent Development (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing to take up leadership roles.

Organizational Overview: Operations Training & Performance Strategy (T&PS) is the capability-building engine for Operations across the US, Philippines, and India. The organization designs and delivers scalable learning, frontline and frontline leader development, role/job architecture, and certification strategies that improve speed-to-competency, quality, productivity, and readiness—aligned to evolving operating models and future skill needs.

Role Summary/Purpose: AVP, Talent Development is a people manager role. This role serves as the strategic partner to the VP, Talent Development and is accountable for shaping and executing a multi-year, globally scalable talent development strategy for Operations. The AVP leads a multifunctional team delivering frontline and frontline leader development, learning journeys, job architecture/career pathways, and certification strategy ensuring priorities are data-driven, enterprise-aligned, and tied to measurable business outcomes.

Key Responsibilities:

• Lead and execute a multi-year Operations Talent Development roadmap aligned to workforce strategy, operating model changes, and enterprise talent standards

• Build and scale global FLL development programs and learning journeys using modern blended learning, performance support, and reinforcement

• Own job architecture, career pathways, and skills/capability frameworks to enable mobility, progression, and future-ready capabilities

• Define and manage certification strategy (internal/external), including assessment standards, recertification, and governance

• Drive measurement, dashboards, and business impact outcomes (e.g., speed-to-competency, quality/productivity, retention, readiness), including change management and stakeholder adoption

Required Skills/Knowledge:

• Bachelor’s degree with 3+ years of financial services experience (or 5+ years in lieu of a degree)

• 1+ years of Proven experience in Talent Development / Leadership Development / Training (and/or HR job architecture) with the ability to translate business strategy into scalable development programs

• People leadership experience, including leading and developing virtual/multi-site teams in a matrixed environment

• Strong program management/execution discipline: governance, prioritization, delivery quality, and timeline/resource management

• Data-driven approach to measurement and insights; ability to define success metrics and demonstrate business impact

Desired Skills/Knowledge:

• Hands-on experience with LMS/LXP and learning tools (admin/optimization).

• Experience with certification/assessment design, skills-based frameworks, or job architecture at scale.

• Innovation in learning (e.g., AI-enabled learning, simulations, digital performance support).

Eligibility Criteria:

• Bachelor’s degree with 3+ years of financial services experience (or 5+ years in lieu of a degree)

Work Timings: 8 AM to 5 PM EST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be on any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees can apply

Grade/Level: 10

Job Family Group:

Contact Center Operations

Experience Level

Executive Level