Production Support Analyst - Business Applications

FBS Production Support Analyst

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Hyderabad , Bangalore

Availability to work PST.

Essential Job Functions

• Provides expertise in the design and functionality of business applications.
• Understands customers’ business processes and products and how best they can be supported by the application systems.
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
• Performs quality review checks on project deliverables.
• Validates suppliers estimates.
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
• Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
• Specifies / recommends integration and parallel testing criteria
• Supports the implementation activities, troubleshooting system environmental issues, as required.
• Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan.

Requirements

• 4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support).
• High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience.
• High intermediate / Advanced English skills.

Software / Tool Skills

• Dialogflow CX or Node.js experience - Must to have
• Node.js
• SQL
• JAVA
• Service Now, Dynatrace or Rally
• Guidewire Claim Center- Good to have

Other Critical Skills

• Application architecture
• Integration
• REST web services
• Communication and leadership

Experience:

• Minimum: 1-3 years in relevant fields
• Preferred: 4-6 years

Education:

• Minimum: Bachelor’s Degree in a relevant field.

Language : Fluent in English

• Other Critical Skills

Application architecture - Intermediate

Application Operations (Production Support)

Integration - Intermediate

Communication and leadership

Collaboration - Intermediate

Problem solving skills - Intermediate

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Experience Level

Mid Level