Customer Service Officer
Equitas Small Finance Ltd
Work from Office
Full Time
Any experienceJob Description
Customer Service Officer
| Role | Category | Parameters | Parameter Weight % | Metro | Urban | SU | Rural |
| CSO | Service Quality | Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) | 10% | NA | NA | NA | NA |
| CSO | Quantitative Parameters | MoM CASA NTB (Nos) | 7.5% | 8 | 8 | 8 | 6 |
| CSO | Quantitative Parameters | Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 20% | 4 | 4 | 3 | 2 |
| CSO | Quantitative Parameters | LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income) | 7.5% | 1.8 | 1.5 | 1.2 | 1 |
| CSO | Portfolio Management | 3% MoM TRV Growth of Mapped Book | 10% | NA | NA | NA | NA |
| CSO | Portfolio Management | Mapped Book Customer meetings Coverage | 5% | NA | NA | NA | NA |
| CSO | Portfolio Management | Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book | 5% | NA | NA | NA | NA |
| CSO | Compliance and Controls | Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings | 20% | NA | NA | NA | NA |
| CSO | Compliance and Controls | Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting | 15% | NA | NA | NA | NA |
| 100% |
Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Inside Sales Representative
Honey Universal Digital Private LimitedWork from OfficeFull TimeAny experience
Basic English
Telesales Executive
FR8 LogisticsFull TimeAny experienceBasic English
Customer Service Executive
Rahaa Associate Layout Private LimitedWork from Office
Part TimeFull TimeAny experienceBasic EnglishCustomer Onboarding Executive - Non Voice
Jobseeks 4U Consultancy ServicesWork from OfficeFull TimeAny experienceBasic EnglishRetail Sales Executive
Calibehr Business Support Services Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishCustomer Support-Voice
TeleperformanceWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chennai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Chennai . Through apna, you can find jobs in 64 cities across India. Join NOW!