Digital Strategy and Innovation Specialist

Specialist, Digital Strategy & Innovation

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.

How you will contribute

You will conduct innovative pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. Working with other Mondelēz teams, you will get to experiment with cutting-edge technologies to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases and lead end-to-end product management activities after the proof of concept has been successfully adopted.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Project management including knowledge of Agile
• Technical expertise and a passion for innovation
• Technical and business acumen to evaluate opportunities with internal and external partners
• Understanding a variety of disruptive technology products and services
• Machine learning/artificial intelligence programming languages
• The start-up landscape
• Familiarity with the fast-moving consumer goods or related sector
• Driving for results and Analytical skills

More about this role

What you need to know about this position:

Digital Transformation at Mondelēz International is driving enterprise-wide automation and service management through platforms like ServiceNow, Pega, Celonis, Power Platform etc. The IT Service Management (ITSM) organization leverages ServiceNow and Power Platform to streamline workflows, automate business processes, and deliver seamless employee and customer experiences. Projects are delivered using Agile methodology with typical sprint cycles of 2-4 weeks and release cadences of 6-8 weeks.

Automations COE is a strategic offering within the MDS organization, enabling enterprise service delivery across IT, HR, Finance, and other business functions. The CoE focuses on building scalable, modular solutions that drive operational efficiency, reduce manual effort, and improve service quality across the organization.

The role calls for designing, developing, configuring and maintaining applications and modules on the ServiceNow and Power platform to support business processes and improve operational efficiency.

ServiceNow (50%)

• Build and manage service catalog items, record producers and order guides

• Configure and customize ITSM, ITOM or other ServiceNow modules

• Develop custom scopes applications using the ServiceNow App Engine (Studio)

• Configure and maintain Service Portal widgets, pages, and themes using AngularJS, HTML, CSS, and Javascript

• Implement integration of external systems with ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc.

• Troubleshoot production issues and provide L3 support

LCNC (50%)

· Lead the development of scalable solutions using Power Apps (Canvas & Model-Driven), Power Automate, Power Pages, and Power Virtual Agents / Copilot Studio

· Define and enforce best practices, coding standards, and governance frameworks for Power Platform development

· Conduct code reviews, solution assessments, and provide technical mentorship to junior developers

· Serve as the technical point of contact for Power Platform-related decisions and escalations

· Maintain Power Platform governance policies (DLP, environment management, licensing optimization)

· Monitor platform usage, performance, and adoption metrics; provide recommendations for improvement

· Ensure compliance with organizational security, data privacy, and IT policies

· Collaborate with the broader LCNC (Low-Code/No-Code) engineering team and other COE members

Job specific requirements:

Technical know-how required / preferred

• Expert-level proficiency in Power Apps (Canvas & Model-Driven), Power Automate (Cloud & Desktop), and Dataverse

• Proficiency in REST APIs, custom connectors, and enterprise integration patterns

• Knowledge of Power BI for reporting and dashboard development (preferred)

• Familiarity with AI Builder, Copilot Studio, and Power Pages

• Experience with ServiceNow platform including scripting (JavaScript, Glide API, REST/SOAP integrations)

• Knowledge of HRSD, CSM, or SecOps modules

• Translating business requirements into scalable ServiceNow solutions and workflows

• Familiarity with ServiceNow Virtual Agent and AI/ML capabilities (Predictive Intelligence, NLU)

• Experience in solution design, development, configuration, and platform administration

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularDigital Strategy & InnovationTechnology & Digital

Experience Level

Senior Level