Systems Administration Senior Associate - Public cloud (AWS / Azure / GCP)

Systems Administration Senior Associate - Public cloud (AWS / Azure / GCP)

Req ID: 376391 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Administration Senior Associate - Public cloud (AWS / Azure / GCP) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

G5 – Public Cloud Support Engineer (Level 1)

 

Role Summary

The Public Cloud Level 1 Support Engineer is responsible for providing first-line technical support for cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform (GCP). This role focuses on incident logging, initial troubleshooting, monitoring, and escalation while ensuring high availability and customer satisfaction.

Key Responsibilities

1. Incident & Request Management

• Monitor cloud infrastructure and services (VMs, storage, networking, databases).
• Log, categorize, and prioritize incidents and service requests using ticketing tools (ServiceNow, Jira, etc.).
• Provide first-level troubleshooting and resolution for common cloud issues.
• Escalate complex issues to Level 2/Level 3 teams as required.

2. Cloud Operations Support

• Support basic provisioning and de-provisioning of cloud resources.
• Assist in managing user access, IAM roles, and permissions.
• Monitor alerts related to performance, availability, and security.
• Perform basic health checks and system validations.

3. Monitoring & Alerts

• Use monitoring tools (Azure Monitor, CloudWatch, Stackdriver, etc.) to track system health.
• Respond to alerts, identify root cause (basic level), and take corrective actions.
• Maintain system uptime by reacting promptly to incidents.

4. Documentation & Reporting

• Maintain accurate records of incidents, resolutions, and procedures.
• Update knowledge base articles for recurring issues.
• Generate basic operational reports and dashboards.

5. Customer/Stakeholder Communication

• Provide timely updates to users/customers on issue status.
• Ensure clear communication during incidents and outages.
• Maintain SLA compliance and service quality standards.

Required Skills

Technical Skills

• Basic understanding of cloud platforms (AWS / Azure / GCP).
• Familiarity with:
• Virtual Machines / EC2
• Storage services (S3, Blob, etc.)
• Networking (VPC, subnets, DNS basics)
• Basic OS knowledge:
• Windows Server / Linux fundamentals
• Understanding of:
• Ticketing systems (ServiceNow, Remedy)
• Monitoring tools
• Basic scripting knowledge (PowerShell, Bash) is a plus.

Soft Skills

• Strong problem-solving and analytical skills.
• Good communication (verbal & written).
• Customer-focused mindset.
• Ability to work in 24/7 shift environments.
• Team collaboration and willingness to learn.

Qualifications

• Bachelor’s degree in computer science, IT, or related field (or equivalent experience).
• 0–2 years of experience in IT support, cloud support, or help desk.
• Entry-level cloud certifications (preferred but not mandatory):
• AWS Certified Cloud Practitioner
• Microsoft Azure Fundamentals (AZ-900)
• Google Cloud Digital Leader

 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level

Mid Level