Technical Consultant

Technical Consultant

Job Accountabilities/Essential Functions Responsibilities

• Provide key technical leadership for all other technical members within assigned group. Provide technical assistance in solving technical challenges.
• Communicate with customers, project managers, product managers and delivery managers to ensure that requirements and issues are understood by all.
• Assist in defining technical requirements, recommendations, and validation.
• Provide input to project plans.
• Write Business Requirement Specification documents
• Write Impact Assessment documents
• Review the architectural documents, business requirement specifications, IA’s for assigned projects.
• Liaise with Product for product enhancements
• Review and provide input into Fit/Gap documents
• Review and provide input into Project Requirement Documentation
• Provide input into and reviews estimates. Create High Level Estimates using the HLE Tool
• Support Client UAT, Certification, as required
• Client application configuration and implementation
• Modify authorisation and report scripts.
• Modify configuration and data scripts.
• Develop or modify simulator scripts.
• Code, test and apply patches to the customer’s system as and when required
• Install and configure test systems.
• Execute channel system tests
• Review the test plans and results as executed by the CIO organisation.
• Participate in code/quality reviews.
• Provide technical input to developers when required to ensure requirements are met
• Develop and maintain project specific systems/technical documentation through the full project life cycle.
• Report progress against the plan and raise issues to the delivery managers and/or project managers.
• Ensures all modifications are engineered, developed and tested appropriately.
• Ensure the modifications are packaged correctly, may also work with the customer to install the modifications (or oversee installation), amongst other tasks
• Ownership and accountability for the quality of the project.
• Manage system/application problems - not necessarily fix them.
• Handle the escalation of project issues.
• Feed information and recommendations to Project Managers and business owners to help them resource and plan activities.
• Oversee the technical direction of the project.
• Act as a point of contact for issues raised by the development team.
• Discuss technical issues with the customer.
• Execute and manage channel testing and test plans.
• Support the customer’s test phases and go-live.  Hand the live implementation over to customer management and HELP24

Experience/ Skills Required

Technical Skills

• Should have a development experience in Java, Python
• Cloud expertise in Azure or AWS or GCP, Openshift
• Working experience in MongoDb, Grafana, GitOps, Messaging system NATS

Payments Domain

• Understanding of retail payment switches
• Understanding of ISO 8583 (1987/1993) interface standards
• Understanding of Visa and MasterCard interchanges (Visa BASE I, Visa SMS, MDS and BankNet)
• Understanding of ATM devices/device handlers
• Understanding of POS devices/device handlers
• Understanding of disputes processing
• Capable of performing testing activities
• Capable of drawing results from the analysis of logs
• Problem troubleshooting with Background in coding and development skills

Soft Skills

• Good written and verbal communication skills
• Excellent documentation skills
• Ability to mentor new members of staff and partners
• A strong attention to detail
• Desire to follow a problem to conclusion even though it might be obscure
• Willingness to work with (and understand) something that does not behave how you might expect
• Desire to invent a process / procedure, test it, document it, make it repeatable (like installing UPH from just a machine with no operating system

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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