Senior Sales Support Engineer - Cloud Platform and DevOps

Senior Sales Support Engineer (Cloud Platform / DevOps)

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a Senior Sales Support Engineer with a deep background in cloud infrastructure management, automation, scripting and SRE practices to join our team in Bangalore.

You will partner closely with Solution Engineers, Product Specialists and Solution Architects to provision, maintain and optimize robust infrastructure for high-stakes Proof of Concepts (POCs), Workshops and global Product Demos.

Beyond infrastructure management, you will drive automation—creating efficient deployments, optimizing cloud spend (FinOps) and utilizing GenAI tools to maximize team productivity.

This is a high-impact role where your expertise in Cloud infrastructure, DevOps and Data engineering will directly contribute to accelerating sales cycles and help close strategic deals by ensuring our technical demonstrations are reliable, secure and impressive.

You will report to the Manager, Sales Support Engineering.

Key Responsibilities

• Platform Management & Automation:

  • Design, deploy and maintain highly available Demo and POC environments across multi-cloud platforms and on-premises environments

  • Develop automation frameworks using Terraform, Ansible and CI/CD pipelines to reduce manual provisioning time

• High Availability & Monitoring:

  • Partner with Cloud & Product Operations teams to ensure peak performance and high availability of Informatica Intelligent Data Management Cloud (IDMC) services across AWS, Azure and GCP

  • Establish and maintain SLAs for demo environment availability and performance

• Observability & FinOps:

  • Monitor cloud resources using tools like Prometheus, AWS CloudWatch and pro-actively resolve infrastructure issues using ITIL Incident Management best practices

  • Implement FinOps strategies to optimize cloud costs

• Security & DevSecOps:

  • Automate deployments using modern secure CI/CD pipelines

  • Implement security best practices including vulnerability remediation, patch management and access controls

• Collaboration & Support:

  • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders (Solution Architects  & Sales Executives)

  • Create and maintain technical documentation, runbooks and knowledge base articles

  • Provide 24x5 support (Mon - Fri) with participation in on-call rotation, 2 times a month

Required Experience and Skills

• Experience: 5 to 8 years of experience in Cloud Infrastructure Engineering, DevOps, Data Engineering—ideally supporting technical sales, presales or customer-facing environments

• Education: B.Tech / B.E or equivalent technical degree

• Cloud & IaC Expertise: Deep hands-on experience with at least two major cloud platforms (AWS, Azure, GCP) and Infrastructure as Code (Terraform, Ansible)

• Containerization & CI/CD: Proficient with Docker, Kubernetes and setting up secure CI/CD automation pipelines

• Scripting & OS: Strong scripting skills (Python and Shell) alongside advanced administration of Linux (RedHat/Ubuntu) and Windows environments

• Data & AI Tools: Familiarity with modern Data platforms (Snowflake, Databricks, Relational DBs), Data Engineering tools (Kafka, Spark, Airflow, Glue) and exposure to AI productivity tools (Claude Code, Cursor, Gemini, LLMs) to optimize daily workflows.

Preferred (Bonus) Qualifications

• Knowledge of Informatica products (IDMC cloud services or traditional on-premises solutions like PowerCenter, IDQ or MDM)

• Relevant Cloud and AI certifications

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level

Senior Level