Deputy General Manager - Contract Governance and Claims Management

Deputy General Manager

Deputy General Manager – “Contract governance and claim management” 

Shall be responsible for supporting businesses and project teams in managing contracts effectively, handling disputes in a consistent manner, and improving opportunities while reducing avoidable claims and disputes.

Responsibilities include 

Business Contract Function

• To ensure clarity, alignment, and timely decision making across the business.
• Provide guidance, coordination, and oversight for contract related matters across the business
• Approaches to dispute handling, contract interpretation, and risk management.
• Provides functional guidance on contract management
• Facilitates alignment on dispute strategies and positions
• Supports businesses in addressing complex contract issues
• Acts as a coordination point for significant claims and disputes

Disputes and Claims

• All disputes and claims shall be reviewed and classified based on value, risk exposure, and potential precedent impact.
• Disputes of higher value or those with precedent implications shall be coordinated and managed at the central level to ensure a consistent approach across the business.

Approach to Disputes and Claims

• Disputes and claims management through a collaborative process to ensure a clear position, a consistent approach, and informed decision making.
• Engagement with the Corporate Legal Team or external experts for significant disputes.

Existing Disputes and Claims

• Visibility of exposure and status
• Sharing of learnings across businesses
• Timely identification of matters requiring support or escalation

Dispute Prevention and Contract Readiness

• Timely issuance of contractual notices
• Maintenance of contemporaneous records
• Early identification of emerging claims
• Periodic reviews to discuss progress, challenges, and possible resolution strategies

Governance and Review Forums

• Periodic discussions on significant disputes
• Monthly contract risk and readiness reviews with businesses
• Quarterly business level reviews to identify trends and improvement opportunities