Implementation Support Rep

Implementation Support Rep

Responsibilities:

•    Should have end to end Install Process Knowledge 
•    Should be able to complete all installations with a quality score of atleast 95% 
•    Work with minimal supervision to customize software settings to meet customer requirements
•    Validate data conversion from DMS
•    Resolve issues and handle escalations during implementations with minimal help
•    Implementation and documentation of current and proposed Virtual solutions.
•    Apply knowledge of CDK Implementation process, policies, and escalation methodology
•    Work with minimal supervision to customise software settings to meet customer requirements
•    Validate data conversion from prior DMS
•    Resolve issues and handle escalations during implementations with minimal help
•    Successfully consults and gets trained on CDK Global solutions
•    Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, accounting, sales)
•    Verifies and validates predetermined setup configurations and conversion data to ensure accuracy
•    Review open issues/ escalations pertaining to software incompatibilities with Team Leads/ SMEs
•    Handle client go-live with minimal assistance
•    Takes initiative to keep up to date and proficient on products, processes and industry standards utilising available learning resources. 
•    Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
•    Be adaptive to delivery methods and work with the team
•    Performs other related duties as assigned
•    Be available to fulfil periodic weekend work requests for business needs
•    Fully compliant to all policies & procedures of the organisation
•    Help scale up team member at L12

Qualifications:

    •    Bachelor’s degree in any discipline
•    BCA
•    BCOM (Computers)
•    B.Sc. / B.Com / BA
•    B.TECH

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.

Experience Level

Mid Level