Human Capital Service Centre Associate

Associate, Human Capital Service Centre

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Associate

Job Description & Summary

As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping 
to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include 
but are not limited to: 
• Responsible for providing front-facing administrative support to routine questions, complete 
inquiries and provides transactional support to HC process firmwide while working in collaboration 
with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations 
Team
• Provide next‑level administrative support for query resolution and complex inquiries across Core 
HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data 
Management & Reporting
• Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and 
escalations in alignment with statutory legislation and HC policies
• Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
• Prepare and deliver a variety of HCSC communications, including leave agreements, employment 
verification letters, clawbacks, process documentation, and other related materials
• Prepare and review payroll inputs and data loads prior to payroll cutoff
• Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job 
coaching and collaborating with teams to resolve ongoing queries and issues.
• Collaborate with the HC Technology Team to support HC systems and resolve technical 
escalations, while partnering with HCBPs and the HC Services Operations Team to enable 
effective HR operations
• Project assistance as required, and other duties as assigned
Experiences and skills you’ll use to solve
• Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
• Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including 
Copilot, Agents, BOTs, and using Alteryx automation solutions
• Strong customer‑service orientation with the ability to work effectively with stakeholders at all 
levels
• Exceptional attention to detail and experience handling confidential data with discretion, while 
adhering to internal data‑governance processes
• Strong communication skills with the ability to consult, build relationships, and facilitate 
discussions
• Excellent verbal, written, organizational, time‑management, and listening skills
• Ability to review work for accuracy and completeness
• Strong judgment, problem‑solving skills, and commitment to valuing diverse perspectives with 
the ability to multitask, manage and deliver competing priorities in a fast‑paced environment

Experience range- 1 - 4 years

Education - Any graduation / Post graduation

Travel Requirements

Not Specified

Job Posting End Date

Experience Level

Mid Level