Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client concerns, accurately identifying issues, and ensuring smooth operation of world-class systems. The position requires attentiveness to client needs and a proactive approach to managing ongoing support activities, fostering a reliable and efficient support environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and track incidents and service requests to maintain accurate records.
- Assist in the continuous improvement of support processes and workflows.
- Provide guidance and support to junior team members to enhance overall team performance.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong problem-solving abilities with a focus on client satisfaction.
- Excellent communication skills to effectively liaise between clients and technical teams.
- Ability to analyze and interpret system or application issues to design appropriate resolutions.
- Familiarity with incident management and ticketing systems.
- Capability to work independently while contributing to team objectives.

Additional Information:
- The candidate should have minimum 2 years of experience in Service Desk Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.