Aftermarket Sales Specialist

Specialist - Aftermarket Sales

Position Title: Specialist - Aftermarket Sales Specialist

Role Overview

Secure smooth operation of Aftermarket Sales process from Quote to Invoice in ERP System and opportunity Mgmt. System (e.g. Salesforce or Sales Cloud)​ , Interface: AM Sales Manager, Existing Customers, Spares Part Management​

Key Responsibilities

• Support and enable Aftermarket Sales
• Create quotes for spare parts, upgrades and after market services​
• Process Sales Order in the ERP system​
• Manage invoicing procedure
• Act as a liaison between customers/distributors and Aftermarket Sales and Customer Management to resolve issues and facilitate sales
• Provide fast turn-around time for price quotations, administrative solutions, sales orders, delivery status, returns and repairs ​
• Create site specific recommended spare parts lists
• Acting as a liaison between customers/distributors and sales reps to resolve issues and facilitate sales
• Providing fast turn-around time for price quotations, administrative solutions, sales orders, delivery status, returns and repairs ​
• Generating price quotations
• Sales Order Processing

 

Candidate Requirements

Career & Job Experience:

• Experience in Aftermarket Sales or Customer Service Operations, particularly in pre- and post-sales support
• Familiarity with ERP systems (e.g., SAP modules like SD, CS AS, OTC) for processing sales orders, invoicing, and order confirmations.
• Previous roles involving quote preparation, sales order processing, and customer liaison are highly relevant.
• Experience working with spare parts, upgrades, and aftermarket services is advantageous.
• Exposure to international or country-specific pricing and service rate sheets is a plus.

Education & Qualification:

• Minimum of a Bachelor’s degree in Business Administration, Engineering, or a related field.
• Equivalent experience in data analysis, reliability or performance engineering preferred
• Strong technical understanding of spare parts and service offerings
• Knowledge of sales processes, quotation generation, and invoicing procedures.
• Certifications in sales operations, ERP systems, or customer service are beneficial.

Personal Profile & Competencies:

• Detail-oriented with strong organizational skills to manage quotes, orders, and invoicing accurately.
• Customer-focused mindset with the ability to act as a liaison between internal teams and clients.
• Strong communication skills, both written and verbal, to handle customer interactions and internal coordination.
• Problem-solving abilities to resolve issues quickly and efficiently.

 

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability.

In principle, employment is also possible on a part-time basis.

Experience Level

Mid Level