Regional Service Quality Engineer

Regional SQE - Service

Job Description

Experience

Minimum 12+ yrs experience in KONE service / installation / field quality

Qualification

Diploma / Graduate in Electrical or Mechanical Engineering

Purpose

• Drives handing over from NBS Volume and Major Project to Service in Safety and Quality
• Monitor and escalate the gaps in the quality, process implementation through various audits and meetings.
• Support Front lines to achieve their Safety and Operational parameters

Roles and Responsibilities:

Installation to Service Handing over:

• Provide Input to Volume and MP CSE team during GAD preparation towards Service Maintainability.
• Perform site thorough audit during all QA check, FCL.
• Analyze the top 3 repeated issues and highlight during Installation-Service meeting.
• Monitor the LIFS calls and I-Calls in LIFS – Analyze for the deviation and highlight to Installation team for correction.

Service

• Participate and highlight the Safety and Quality issues (related to Service, installation, Product and process) during Monthly Installation and Service meeting.
• Understand the Maintenance Challenges and address the same in on-going/future projects
• Track material consumption (Premature failure/LIFS Material Consumption etc) from TSE/MP Service Manager for further corrective action during Installation stage
• Perform Safety and Quality Audit in Service Units and share the audit finding to Supervisor and TSE for improvement

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Experience Level

Senior Level