Senior Network Operations Engineer

Sr Network Operations Engineer

Job Description

Your Responsibilities:

• Own, administer, and continuously improve SolarWinds as a core Network Services observability platform, including node lifecycle, SNMP v2/v3 polling, custom properties, pollers, groups, dependencies, maps, alerts, reports, dashboards, and platform data quality.
• Develop and tune SolarWinds monitoring standards across NPM, NTA/NetFlow, NCM, IPAM/UDT, and related capabilities, including threshold design, alert logic, polling intervals, interface monitoring, capacity views, device classification, and escalation workflows.
• Use Syslog, NetFlow/sFlow/IPFIX, L4-L7 visibility, SNMP, device health metrics, interface counters, and other telemetry sources to identify availability, performance, capacity, and reliability risks.
• Partner with Network Engineering on new deployments to define monitoring acceptance criteria and confirm devices, circuits, interfaces, technologies, logs, backups, inventory fields, ownership, and runbooks are complete before production support begins.
• Partner with Network Operations to improve incident response, availability, and performance by identifying chronic alerts, unstable devices, circuit risk, latency, packet loss, jitter, saturation, CPU/memory issues, interface errors, and recurring service degradations.
• Build and maintain service health dashboards, scorecards, and defined service-level reporting for availability, utilization, saturation, packet loss, latency, jitter, device health, voice quality indicators, alert volumes, incident trends, and improvement actions.
• Ensure all in-scope inventory is fully monitored, accurately classified, and aligned to asset, CMDB, site, service, ownership, lifecycle, and support-model data requirements.
• Improve onboarding and offboarding so new infrastructure is efficiently added to monitoring, logging, backup, discovery, inventory, dashboards, and support workflows, while retired assets are removed from monitoring, reporting, CMDB, and alerting cleanly.
• Support incident and major incident analysis with telemetry evidence, timelines, probable cause indicators, service impact context, and recommendations for monitoring, automation, runbook, Problem Management, or engineering improvements.
• Create practical automation, scripts, API integrations, data checks, and repeatable reports using Python, PowerShell, REST APIs, JSON, Ansible, SWQL/SQL, Bash, or similar tools to reduce manual work and improve operational accuracy.
• Drive continuous service improvement by converting incident trends, monitoring gaps, capacity forecasts, inventory exceptions, and operational feedback into measurable corrective actions, standards updates, and service-review materials.

City

Bengaluru

State

Karnataka

Location Country

India

Your Profile:

• 6+ years of experience in networking technologies and services and infrastructure observability, enterprise monitoring, or Network SRE roles supporting large distributed environments.
• Detailed hands-on SolarWinds expertise is required, including SolarWinds Platform/Orion administration, NPM, NTA/NetFlow, NCM, custom properties, Alert Manager, reporting, dashboards, maps, SNMP credential management, UnDP/custom pollers, dependency mapping, automated discovery, node lifecycle, and platform troubleshooting.
• Strong understanding of enterprise network services, including routing, switching, WAN, SD-WAN, wireless, firewalls, internet connectivity, data center connectivity, cloud connectivity, DNS/DHCP dependencies, and voice/network service dependencies.
• Strong knowledge of SNMP v2/v3, MIB/OID expertise, Syslog, NetFlow/sFlow/IPFIX, ICMP, TCP/IP, QoS, latency, jitter, packet loss, interface counters, device CPU/memory, interface utilization, and performance telemetry.
• Experience supporting production readiness with Infrastructure Engineering, including monitoring standards, device onboarding, operational acceptance criteria, documentation, escalation paths, configuration backup, and support handoff.
• Practical scripting and automation capability with Python, PowerShell, REST APIs, JSON, Ansible, Bash, SWQL/SQL, or similar tools for reporting, discovery, reconciliation, integration, validation, and operational improvement.
• Working knowledge of ITSM practices and ServiceNow workflows, including Incident, Change, Problem, Event, Configuration, Service Request, Asset Management, and continuous service improvement.

Preferred Experience:

• Experience with Cisco Catalyst Center/DNAC, Cisco SD-WAN/vManage, firewall management platforms, Splunk, Grafana, ELK, ThousandEyes, Prometheus, Datadog, Open Telemetry, cloud monitoring platforms, or similar observability ecosystems.
• Experience with SolarWinds API/SWIS/SWQL, SQL reporting, alert enrichment, ServiceNow integration, CMDB reconciliation, discovery rules, and monitored-versus-deployed inventory validation.
• Experience supporting voice or collaboration observability, including VoIP, SIP, SBCs, RTP, QoS, call quality, MOS, jitter, packet loss, and carrier/provider escalation.
• Experience in a global enterprise, shared-services, offshore delivery, or MSP-governed operating model; CCNP-level knowledge or equivalent practical experience is preferred.

Experience Level

Senior Level