Head of Global Business Services Insights and Analytics

Head of GBS Insights & Analytics

Job Description

The goal of the Head of GBS Insights & Analytics is to transition Kraft Heinz GBS from a reactive operational team to a proactive intelligence team. As we automate the "doing," you will build the capabilities for the "thinking." You will lead the strategy to embed advanced analytics into the DNA of every service line (Finance, Supply Chain, HR, ...), ensuring that our global teams move from processing data to delivering granular, predictive insights and preemptive recommendations that steer the business.

1. Design a 3-year roadmap that (1) shifts GBS service lines from descriptive (What happened?) to predictive (What will happen?) and prescriptive (How can we avoid/optimize it?); and (2) enables GBS service lines to provide granular insights and recommendations on the transactions it owns.
2. Partner with the GCC operational teams and Global Process Leaders to identify "friction points" where predictive models (e.g., Cash Flow forecasting, Supply Chain bottleneck prediction, Attrition modeling) can prevent operational issues before they occur. Identify with these same stakeholders opportunities for providing granular insights using advanced analytics capabilities.
3. Prioritize the identified opportunities and drive business benefits through the insights and recommendations that are enabled by these products and capabilities
4. Oversee the development, in close partnership with KHC Tech, of internal products and/or platform add-ons that provide GBS teams with real-time recommendations and granular drill-downs into operational anomalies.
5. Collaborate with HR and GCC delivery leads to redefine GBS required skillsets to support this transformation. You will lead the curriculum strategy to transform operational staff into Functional Insights Experts who can interpret complex data signals

• Master’s degree required (MBA in finance, supply chain, or operations management preferred).

• Lean/Six Sigma/Design Thinking certification preferred (or equivalent CI leadership experience).

• A leader who is 50% Data Scientist and 50% Management Consultant.
•10+ years of experience in GBS/Shared Services. Crucially, you have moved a center up the value chain, transitioning teams from "Basic Processing" to "Advanced Centers of Excellence (CoE).
•Hands-on experience building and deploying AI-driven predictive models in a corporate environment.
• Master’s degree required (MBA in finance, supply chain, or operations management preferred).

•Strong problem-solving skills to address complex challenges and find effective solutions.
•Ability to collaborate and influence senior leadership and diverse cross-functional teams.
•Excellent communication and stakeholder management skills- including engagement with senior leadership.
•Strong project management skills to lead multifunctional project teams.
•Experience in a complex multi-country- multilingual- and time zone environment.
•Focus on continuous improvement and driving operational excellence.
•Establishing & Maintaining Positive relationships with internal and external stakeholders.
•Functional experience in FMCG industries is a must
• Lean/Six Sigma/Design Thinking certification preferred (or equivalent CI leadership experience).

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

Experience Level

Executive Level