Associate - Oversight Operations

Associate - Oversight Operations

Job Responsibilities:

Primary Duties and Responsibilities:

•             End to End engagement brokering for Onboarding  commercial activities as per the TPO Program for acquired company's supplier engagements

•             Ensure all TPO activities within the portfolio are delivered in a manner consistent with TPO policy and regulatory guidance across all risk engagements 

•             Acts as TPO Process and Tool SME 9Subject Matter Expert) for the business Delivery Managers and Portfolio Managers

•             Support new DMs to understand the TPO Program and process

•             Face off TPO to Delivery Managers, Executive Sponsors and Portfolio Managers from the Line of Business (LOB)

•             Ensure SOS duties are delivered in an efficient, effective and sustainable way in line with internal SLA’s(Service Level agreements), KPIs (Key Performance Indicators)/KRIs(Key Risk Indicators)

•             Ensure all TPO activities within the portfolio are delivered in a manner consistent with business objectives, TPO policy and regulatory guidance

•             Determine appropriate process for third party engagements (Out of Scope, Specialized Service Categories, COMPASS, etc.)

 

Required Qualifications, Skills & Capabilities - Internal / External

• 6+ years relevant work experience in Operations, Oversight & Control, Vendor Management, or related roles pertaining to knowledge of risk management and control principles with total work experience of 9+ years
• The role requires extensive interaction with internal customers. Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at the senior management level with effective collaboration skills
• Effective time management and multitasking skills-ability to consistently achieve deadlines independently
• Broad understanding of regulatory compliance requirements, and experience in managing Internal Audit or Regulatory communications
• Strong organizational management skills, including expertise in issue and conflict resolution 
• Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
• Knowledge of Software and Cloud products used in Banking Industry
• High level knowledge of TPO standards and experience with Corporate Sourcing and Standard TPO systems is preferred

Experience Level

Mid Level