Network and Systems Administration Manager
Diebold Nixdorf India Pvt Ltd
Work from Office
Full Time
Min. 6 yearsJob Description
Manager Network and Systems Administration
Provides leadership and oversight to the Network / Systems Administration group. Provides ongoing network / systems administration support including installation, maintenance and troubleshooting of hardware, software, applications and connectivity components. Provides technical support and advises on the use of programming tools, database systems and networks. Provides support to address availability and reliability issues on various systems (that is, Linux, Unix, Windows, Mainframe, Mac) across multiple locations. Operational responsibilities include remediation of daily incident tickets, systems compliance, systems run enhancement, testing, staging, policy / procedure enhancement, customer contact coordination and operational recommendations.- Provides day-to-day leadership, guidance, and technical direction to Network / Systems Administration teams across global operations.
- Acts as the primary escalation point for critical incidents, ensuring timely resolution, structured communication, and minimal business impact.
- Ensures effective use of ticketing systems, enforcing SLA adherence, proper documentation, and tiered resolution processes.
- Drives major incident management, including coordination, troubleshooting support, and post-incident reviews (RCA & corrective actions).
- Leads efforts to improve network and systems reliability, availability, and operational efficiency.
- Manages and governs planned changes, upgrades, and maintenance activities, ensuring minimal disruption to business services.
- Provides hands-on technical support and guidance during complex issues, outages, and high-risk changes.
- Develops, standardizes, and enforces operational processes, SOPs, and best practices across teams.
- Coaches, mentors, and develops team members to enhance technical capability and incident handling skills.
- Defines and tracks operational metrics (e.g., SLA compliance, MTTR, incident trends) and drives continuous improvement initiatives.
- Partners with cross-functional teams (e.g., DevOps, Security, Vendors) to resolve issues and improve service delivery.
- Ensures monitoring tools and alerting mechanisms are effective, actionable, and aligned with operational priorities.
- Maintains oversight of infrastructure health, capacity, and readiness to support business growth and resiliency.
- Provides regular reporting and insights to senior leadership, including risks, trends, and actionable recommendations.
Required Qualifications
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Experience Level
Mid LevelJob role
Job requirements
About company
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