Microsoft 365 Operations Engineer

Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft SharePoint Online Administration, Microsoft Teams Infrastructure
Good to have skills : Microsoft Power Apps
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Experienced Microsoft 365 Collaboration Engineer with strong hands-on knowledge across core M365 applications, including SharePoint, OneDrive, Microsoft Teams, Messaging (Exchange Online), and Teams Enterprise Voice. The role involves day-to-day administration, troubleshooting, automation, and continuous improvement of collaboration services.

Management Level :10
Work Experience: 6-8 Years
Work location: Kolkata
Must Have Skills: SharePoint Online, OneDrive, Teams
Good To Have Skills: PowerApps, Enterprise Voice


Job Requirements:

Create and manage SharePoint Online sites, including site structure, permissions, and custom permission levels.
Perform SharePoint page customization using out-of-the-box features such as web parts, templates, and layouts.
Administer and support OneDrive for Business and user access scenarios.
Troubleshoot and resolve issues across SharePoint Online, Exchange Online (Messaging), and Microsoft Teams.
Manage and support Microsoft Teams, including team creation, channel management (standard, private, and shared), and end-user issues.
Develop and maintain scripts using SharePoint PowerShell and PnP PowerShell for automation, reporting, and remediation tasks.
Provide operational support and troubleshooting for Teams Enterprise Voice (EV), including basic calling, policies, and user configuration (considered an added advantage).
Support SharePoint migration activities using the SharePoint Migration Tool and assist with planning and execution.
Monitor service health, investigate incidents, and collaborate with cross-functional teams to ensure service stability.
Follow governance, security, and best practices across M365 collaboration workloads.

**Required Skills & Knowledge**

Strong hands-on experience with SharePoint Online, permissions, and site administration.
Working knowledge of Microsoft Teams and Exchange Online (Messaging).
Experience with PowerShell and PnP PowerShell scripting.
Good understanding of M365 collaboration architecture and governance.
Strong troubleshooting and analytical skills.

Good to Have
Knowledge of Teams Enterprise Voice.
Experience with automation and reporting for M365 workloads.
Exposure to large-scale SharePoint or M365 migrations.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft SharePoint Online Administration.
- This position is based at our Kolkata office.
- A 15 years full time education is required.