Order to Cash Operations Associate

Order to Cash Operations Associate-Voice

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? ? University education is an advantage, preferably in Business, Economics ? Strong communication skills in English, both oral and written (B2 level) ? Additional foreign language (B2 level) is an advantage Work Experience: ? Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage Working hours: ? The team follows a 24x5 operational schedule, providing continuous support Monday through Friday globally. Employees work 9-hour shifts (including breaks) on a rotating basis. ? Work from home supported Billing Account Specialist role is to resolve global customer queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence and ensuring customers are up to date in payments.
Roles and Responsibilities: •? Demonstrates abilities to investigate and resolve billing inquiries, billing disputes and billing non-payment issues raised by internal/external customers ? Validates issues, including validation in billing tools and with interested parties ? Reviews contracts and service guides ? Prepares credits for approval or approves independently based on adjustment amount ? Escalates properly within escalation guidelines to achieve resolution ? Secures resolution on non-payment issues ? Performs work under supervision and guidance from experienced levels and within defined SLAs for quality, response time and productivity Required skills - Competencies: ? Strong communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone ? PC literate with experience of a range of software packages (MS Office) ? Ability to pay attention to detail, to make conscious effort to understand causes and to address issues ? Problem solver with very good analytical skills, able to spot issues that need to be investigated ? Time management skills – ability to track work independently and in timely manner ? Negotiation skills to ensure customer satisfaction in alignment with business objectives