Relationship Manager

Relationship Manager

Role Description

This is a full-time on-site role located in Chennai for a new project role BDO (Equitas Express – Banker on wheels). The biker service will be provided primarily for 4 segments Senior Citizen/High residential flat association/Salaried professionals/Women within Chennai. The person will be responsible for driving business, will leverage Digital mode for account opening and servicing from this channel and ensuring the quality, and responsiveness. Omni-channel leads will also be given to the BDO for conversion.

Purpose of the role

To acquire New To Bank liability relationships (Saving Accounts / Deposits) and strengthen existing relationships through highest levels of service quality

Bank Staff (Biker) key responsibility:

• Identify potential catchment areas of potential retail liabilities customers for Equitas Bank.
• Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc.
• Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits.
• Communicate clearly to customers on the requirements for various types of products & services – for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas.
• Ensure that all customer documents are verified with originals and are handled with care and confidentiality.
• Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank.
• Maintain continuous communication with customers on the status of their account opening process.
• Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements – for example, relevant loan products, investment products etc.
• Build reference network from newly signed up customers for potential leads.
• Regularly update Daily Sales Reports and discuss on the plans, action items, and progress with the supervisor.

Qualifications and expectations

Any Bachelor's degree, or equivalent with masters preferred

1+ years of experience in branch banking product sales

Must have good knowledge of the local and surrounding markets in the area

Good communication and negotiation skills

Must be hands-on with Digital channels

Must have Own bike and Mobile phone

Valid Driving License