Mahindra And Mahindra Limited

Customer Care Manager

Mahindra And Mahindra Limited
Guwahati
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Customer Care Manager

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

System Generated Core Skills

Customer Sensitivity
Service Orientation
Service Management

System Generated Secondary Skills

Consumer Focus
Dealer Relationship Management
Service Planning

Experience Level

Mid Level

Job role

Work location
Work locationGuwahati, Guwahati, IN
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameMahindra And Mahindra Limited
Job posted by Mahindra And Mahindra Limited

Similar jobs you can apply for

Telecalling / BPO / Telesales
Good Insurance Brokers

Customer Sales Executive

Good Insurance Brokers
Chandmari, Guwahati
₹10,000 - ₹17,000*
Work from Office
Full Time
Min. 1 year
Basic English
Acekawasaki Crane India Limited

Sales & Marketing Executive

Acekawasaki Crane India Limited
Guwahati
₹25,000 - ₹45,000*
Field Job
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
2Coms Consulting Pvt Ltd.

Sales Associate

2Coms Consulting Pvt Ltd.
Guwahati
₹10,000 - ₹15,000
Work from Office
Part Time
Min. 1 year
Basic English

Store Promoter

Ebsc Technologies Private Limited
Adabari, Guwahati
₹13,000 - ₹16,000
Work from Office
Full Time
Min. 6 months
No English Required
Nilachal Credit Management Private Limited

Collection Executive / Officer

Nilachal Credit Management Private Limited
Guwahati
₹10,000 - ₹13,500*
Field Job
Full Time
Any experience
Basic English
Nilachal Credit Management Private Limited

Collection Executive / Officer

Nilachal Credit Management Private Limited
Guwahati
₹10,000 - ₹13,500*
Field Job
Full Time
Any experience
Basic English

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Guwahati to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Guwahati at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Guwahati . Through apna, you can find jobs in 64 cities across India. Join NOW!