Resource Planner - Service Operations Scheduling

Resource Planner

Job Title

Resource Planner

Job Description

Job Title: Resource Planner

Location: Chennai

In this role, you have the opportunity to

 Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.

You are responsible for

·       Create service workforce shift and create follow-up work order following subcontractor service activities

·       Communicate schedule proposal via conventional methods

·       Review optimized options and schedule field service visit

·       Schedule service order resources

·       Create customer maintenance plan service events

·       Create, update or cancel customer maintenance plan

·       Schedule field service event, create, update or cancel preventative maintenance plan

·       Process service parts and/or tools request

·       Handle scheduling exceptions

·       Adjust service workforce shift, find service contact & determine preferred method of contact

·       Communicate schedule proposal via automated methods

·       Plan noncustomer interaction time and set-up and maintain resource data

·       Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance, close subcontractor work order.

You are a part of

You will be the part of  a vibrant Service and Solutions Delivery Team which will offer you rewarding career opportunities and also exposure to the latest in Healthcare Technology . You will be an integral part of the Philips vision of improving 2.5 billion lives by 2030.

To succeed in this role, you should have the following skills and experience

·       Bachelor’s degree in any stream

·       Min 3 + years of customer support experience or experience as a Client Service Representative.

·       Good communication skills in writing and reading

·       Ability to multi-task, prioritize, and manage time effectively

·       Good command over English and Hindi

In return, we offer you

A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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Experience Level

Mid Level