Training Manager

Role and Responsibilities include:

School Management & Implementation

• Conduct regular daily visits to assigned schools to observe and assess curriculum implementation

• Ensure timely implementation of Kreedo curriculum across all assigned schools

• Own the complete onboarding, curriculum training, and support of schools

• Manage assigned school customers by ensuring quality service delivery at all times Teacher Training & Development

• Train teachers on academic implementation of Kreedo curriculum• Observe classroom sessions and identify implementation challenges

• Provide solutions and support to help teachers implement curriculumeffectively

• Conduct proper classroom observations and share constructive feedback with teachersReporting & Communication

• Write detailed observation reports based on school visits

• Send regular follow-up reports to customers summarizing observations and recommendations

• Document training needs and implementation progress

• Escalate unresolved customer issues or implementation challenges to senior teammembers when unable to find solutions independently

• Communicate clearly with seniors about escalation status and seek appropriate support for closure Program Management

• Ensure completion of parent orientation programs at schools

• Oversee parent engagement programs and activities Customer Escalation Management

• Manage customer implementation challenges and address teacher-related issues

• Proactively identify potential problems and work towards resolution

• Take ownership of customer concerns and work to find appropriate solutions Customer Retention

• Work towards ensuring customer satisfaction and retention

• Address implementation concerns proactively to maintain long-termpartnerships Required Qualifications Skills & Competencies

• Excellent interpersonal and communication skills • Fluency in English (both spoken and written) and local language

• Strong observation and feedback delivery capabilities

• Problem-solving skills for implementation challenges Technical Requirements

• Working knowledge of Microsoft Office Suite (Word and Excel) and Google Docs

• Ability to create detailed reports and documentation Personal Attributes

• Willingness to travel extensively • Enjoy interacting with people and building relationships

• Desire to build a career in training and education

• Exposure to young children in personal & professional capacity (added advantage) Experience Requirements

• 2-5 years of experience in training or delivery (post-sales support)

• Preferably from service industry background

• Experience in customer management and relationship building Educational Background

• Any Graduation/Post-Graduation required

• Bachelor/Master degree in Education, Early Childhood Education, or Human Development (added advantage)