CSS-Manager-BA-PM

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Consulting Support Services – Senior

CSS enhances Consulting project delivery by providing comprehensive project management, business analysis, and coordination support across the project lifecycle. The team is responsible for enabling successful project execution through governance, financial management, stakeholder engagement, reporting, risk management, requirements management, and delivery oversight across all Fields of Play.

This role provides hands-on exposure to both Business Analysis and Project Management disciplines, offering opportunities to work closely with business stakeholders, delivery teams, and senior leadership while developing expertise in consulting, transformation programs, and strategic initiatives.

As a Business Analyst and Project Management professional, you will support organizations in defining business needs, analyzing processes, managing requirements, coordinating project execution, monitoring risks and dependencies, and ensuring solutions are delivered successfully to achieve intended business outcomes. You will play a critical role in driving collaboration between business and technology teams while maintaining focus on scope, quality, timelines, and value realization.

K ey Roles and Responsibilities

Business Analysis Responsibilities

• Lead stakeholder discussions, requirements workshops, and discovery sessions to gather, analyze, document, and validate business, functional, and non-functional requirements.
• Analyze business processes, operating models, workflows, and business rules to identify opportunities for improvement and transformation.
• Translate business requirements into clear functional specifications, user stories, process flows, and solution requirements.
• Collaborate with business and technology teams to align business objectives with technical capabilities and solution design.
• Conduct impact assessments, gap analyses, and process evaluations to support strategic decision-making.
• Develop business cases, support proposal development, RFP responses, and identify data-driven insights for client engagements.
• Facilitate user acceptance testing (UAT), validate solution outcomes, and ensure delivered solutions meet business requirements.
• Support change management, user adoption, training activities, and transition of solutions into business operations.

Project Management Responsibilities

• Support end-to-end project planning, execution, monitoring, and closure activities across multiple engagements.
• Manage project financial tracking, forecasting, budgeting, invoicing support, and reporting activities.
• Develop and maintain project plans, schedules, milestones, RAID logs, and status reports.
• Monitor project progress, identify risks and issues, coordinate mitigations, and escalate concerns when required.
• Facilitate governance forums, project review meetings, steering committee updates, and stakeholder communications.
• Coordinate cross-functional teams to ensure timely delivery of project objectives and commitments.
• Track resource utilization, capacity planning, and project dependencies across workstreams.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Commerce, Economics, Engineering, Computer Science, or a related discipline.
• Professional certifications such as PMP, CAPM, Prince2, Scrum Master (CSM/PSM), Agile, or equivalent are preferred.
• 8-12 years of experience in Business Analysis, Project Management, Consulting, or Program Management support.
• Experience working with global stakeholders and cross-functional teams in a consulting or professional services environment.
• Exposure to Agile, Waterfall, and hybrid delivery methodologies.

Technical Skills

• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint.
• Experience with Power BI, Power Apps, Microsoft Project, Visio, and reporting tools.
• Working knowledge of Jira, Confluence, Azure DevOps, Trello, or similar project management platforms.
• Understanding of business process modeling methodologies and workflow documentation.
• Familiarity with software development life cycles (SDLC), Agile frameworks, DevOps, product management, and requirements management practices.

Professional Skills

• Strong stakeholder management, facilitation, and communication skills.
• Excellent analytical, problem-solving, and critical thinking capabilities.
• Ability to manage multiple priorities and deliver results in fast-paced environments.
• Strong attention to detail with effective organizational and planning skills.
• Proven ability to influence, collaborate, and build trusted relationships across all organizational levels.
• Ability to independently drive initiatives while working effectively as part of a diverse team.
• Strong presentation, reporting, and executive communication capabilities.
• Demonstrated experience working with senior leadership and client-facing engagements.
• Experience collaborating with business, technology, and leadership teams to drive strategic outcomes.
• Strong consulting mindset with focus on client service, problem-solving, and continuous improvement.

What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.