Global Strategic Account Manager - Technical Architect

Global Strategic Account Manager - Technical Architect

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

       

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:
As GSAM - Technical Architect, you will be responsible for Leads design, positioning, and technical execution of advanced thermal and cooling solutions for global data center customers. Acts as a trusted advisor aligning customer requirements with optimized, scalable, and energy-efficient architectures across chiller, liquid cooling, and central plant systems. Partners closely with Global Strategic Account Managers (GSAMs) to align technical solutions with account strategy, drive customer engagement, and accelerate deal conversion. Serves as a global customer advocate, ensuring alignment between customer needs, solution delivery, and long-term partnership objectives.

How you will do it:

• Architect end-to-end thermal solutions (air-cooled, liquid cooling, hybrid systems) aligned with hyperscale and colocation requirements

• Translate customer technical requirements into optimized system designs, including capacity modeling and performance trade-offs

• Lead technical components of proposals, including system architecture, energy efficiency modeling, and solution differentiation

• Partner with Global Strategic Account Managers (GSAMs) to align solution strategy with account priorities, customer engagement plans, and pipeline development

• Serve as a global customer advocate, representing customer requirements internally across engineering, product, and operations to drive alignment and delivery

• Lead and support program management of complex, multi-region data center initiatives, ensuring coordination across stakeholders, timelines, and deliverables

• Support pricing and commercial strategy through technical value articulation (TCO, PUE, lifecycle cost)

• Act as technical interface between customer engineering teams and JCI product/engineering organizations

• Drive innovation adoption (e.g., high-density liquid cooling, advanced chillers, heat reuse)

Operating Rhythms

• Joint engagement with GSAMs in strategic account planning, global customer governance, and executive technical discussions

• Lead global customer advocacy forums to align technical roadmaps, performance expectations, and long-term partnership objectives

• Program management cadence across large-scale deployments, ensuring alignment on scope, schedule, and delivery milestones

• Technical design workshops with customers focused on future state architectures and AI workloads

• Proposal development cycles with cross-functional engineering, product, commercial teams, and GSAM leadership

• Quarterly solution and program reviews aligned to customer roadmap, capacity plans, and technology evolution

• Ongoing engagement with product teams to influence roadmap based on customer requirements

What we look for:

• Bachelor’s degree with 10+ years of proven experience in data center cooling systems (chillers, CDU, CRAH/CRAC, liquid cooling).

• Expertise in thermal system design and capacity planning.

• Strong background in energy efficiency optimization (PUE, WUE, sustainability targets).

• Skilled in global customer advocacy and stakeholder management.

• Experience in program and project management across complex, multi‑region deployments.

• Knowledge of hyperscale and colocation standards.

• Ability in technical sales and solution positioning in partnership with GSAM organizations.

• Proven cross‑functional leadership across engineering, sales, and operations.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

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Experience Level

Senior Level