Amazon Connect Contact Center Administrator
Yash Technologies Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Consultant - Amazon Connect Job
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire Amazon Connect Professionals in the following areas :
Amazon Connect Administrator
Exp: 5+ Years
Role Overview - The Amazon Connect Administrator is responsible for providing end-to-end administration, configuration, optimization, and operational support for Amazon Connect contact center platform and enterprise voice services. The role focuses on improving system reliability, customer experience, and operational efficiency
Key Responsibilities
Amazon Connect Platform Management
- Configure, maintain, and optimize:
- Contact flows
- Queues and routing profiles
- Agents and agent hierarchy
- Contact Control Panel (CCP)
- Design and enhance routing logic to improve:
- Call handling efficiency
- First call resolution
Monitoring & Support
- Monitor system performance, availability, and operational health
- Troubleshoot and resolve Amazon Connect issues
- Ensure scalability aligned with business demand and cost efficiency
Enterprise Voice Services Support
- Administer and support enterprise voice infrastructure, including:
- Session Border Controllers (SBCs)
- SIP trunks and DID services
- Routers and voice gateways
- Manage integration between Amazon Connect and enterprise voice platforms
- Troubleshoot:
- Voice quality issues
- Routing and connectivity problems
- Ensure availability, resiliency, and security of voice systems supporting global operations
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture
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The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
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