Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP FI CO Finance
Good to have skills : Energy
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Monitor system performance and implement improvements to prevent recurring issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP FI CO Finance.
- Good To Have Skills: Experience with Energy.
- Strong analytical skills to diagnose and resolve complex application issues.
- Ability to work collaboratively across diverse teams and communicate technical information effectively.
- Experience in managing and supporting enterprise-level financial software systems.
- Familiarity with troubleshooting methodologies and root cause analysis techniques.

Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP FI CO Finance.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.