Senior Business Systems Analyst

Oracle EBS Service Contract Functional Specialist

Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company’s OpenGaming(tm) platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com.  

At Light & Wonder, all our team members are known as Creators. We empower our creators to innovate, create, and bring fun to the workspace.

The core principles that unite our team, guide our actions, and drive our growth.

Dare to be bold - We always bring courage to work to reach for the unbelievable

Celebrate perspectives - We combine diverse talent to look at the familiar in unfamiliar ways

Never settle - We relentlessly push forward to create the extraordinary in every detail

Uphold integrity - We promote accountability and respect to raise the bar for ourselves and the industry

Win as a team - We bring out the best in each other to share collective success

Oracle Service Contract Functional Specialist

Key Responsibilities

• Configure and support Oracle Service Contracts (OKS) and Installed Base (IB).

• Support integration across related modules such as Order Management, Inventory, Pricing, Accounts Receivable, Advanced Pricing, Field Service,

• Manage contract creation, renewals, billing, pricing, and entitlements.

• Work with cross-functional teams across OM, AR, Pricing, Field Service, and Inventory.

• Lead requirement gathering, functional design and perform functional testing, UAT coordination, and production deployment support.

• Collaborate with technical teams to design and validate RICEFW components (Reports, Interfaces, Conversions, Extensions, Forms, Workflows).

• Troubleshoot and resolve production issues, ensuring minimal business disruption.

• Ensure compliance with organizational standards, documentation practices, and change-management policies.

• Provide user training, functional guidance, and best-practice recommendations to improve operational efficiency.

• Stay current with Oracle EBS updates, patches, and new functionalities in Service Contracts.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.

• 3 - 14 years of experience as an Oracle Functional Specialist with strong expertise in Oracle Service Contracts (OKS).

• Hands-on experience implementing and supporting Oracle Installed Base (IB) and Order Management (OM).

• Strong understanding of contract billing, advanced pricing, coverage, entitlements, and renewal processes.

• Experience working with SLA-driven environments and cross-functional service operations.

• Ability to analyze business processes and translate them into Oracle EBS configurations and solutions.

• Solid analytical, troubleshooting, and communication skills.

• Self-driven and strong coordination skills, able to work independently with technical, functional, and business user teams.

• Willing to support extended or off-hours activities when required.

• Familiarity with Oracle AIM/OUM methodologies.

Qualifications

Experience Level

Senior Level