Customer Services Engineer

Customer Services Engineer

Job Description :-

 

Main accountabilities

1. Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations.
2. Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products.
3. Performs Demonstration onsite, schedules and performs on site preventive maintenance.
4. Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities.
5. Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
6. Provides technical support to the rest of the organization
7. Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate.
8. Assists/performs product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers’ or attendees’ questions.

 

Required Education, Experience And Competencies:

Education:

• Technical bachelor, or higher, or equivalent through experience

Experience:

 · 4 -7 yrs.

 

Competencies(Must Have):

• Ability to schedule and perform assignments independently
• Good communication skills, service and client orientation
• English Speaking, reading & writing skills
• Knowledge of AV products
• Basic Networking Knowledge (Mandatory CCNA Certified)
• Company/Industry Preference:- Telecom industry, Honeywell, Schneider, GE, Wipro…

Experience Level

Senior Level