Senior Technical Product Manager - AI and Agentic Services

Senior Product Manager-Technical – Agentic AI

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager-Technical – Agentic AIOverview

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Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.



The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.



Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.



Under BMI, Payment Performance Intelligence Program's Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products to include AI intelligence. This person will be part of a team of product managers that oversee key activities including execution of the AI product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.

This individual will partner closely with other members of the Global Product Management team including data scientists to support development of Gen AI chatbot use cases & agentic services and ensuring product priorities are well-aligned with strategic objectives.

Key Responsibilities

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• Support execution of the product strategy and roadmap for AI and agentic capabilities across Payment Performance Intelligence under the guidance of senior product leaders.

• Develop an understanding of customer needs and help translate insights into product ideas, requirements, and solutions that drive customer value.

• Contribute to balancing longer-term product direction with immediate delivery needs by building knowledge of the technical, competitive, and commercial context of the product.

• Partner with engineering, data science/AI, and platform teams to support high-quality product delivery, including requirements clarity, testing, and readiness.

• Assist with backlog refinement, user story writing, dependency tracking, and release coordination.

• Work with the Customer Experience team to help design intuitive and relevant features that address client needs.

• Help maintain alignment between business priorities and development activities through regular coordination and follow-through.

• Support user research, discovery, and experimentation efforts to validate use cases, usability, and business value.

• Contribute to go-to-market and customer enablement activities through demos, documentation, training support, and query resolution.

• Build effective working relationships across cross-functional and global stakeholder teams.

Qualifications / Desired Experiences

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• Understanding of product development and product management principles.

• Ability to translate technical concepts into clear, actionable product requirements with guidance from senior team members.

• Demonstrated ability to work effectively with cross-functional teams to support product and feature delivery.

• Exposure to user research, customer feedback analysis, or problem discovery to help improve customer value.

• Strong execution, communication, and stakeholder coordination skills.

• Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience.

• Good to have: familiarity with AI concepts, especially exposure to Gen AI chatbot use cases, support, or delivery.

• Payments industry experience is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level