Associate Manager - KYC Operations
Phonepe
Work from Office
Full Time
Min. 2 yearsJob Description
Associate Manager, KYC
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Roles and Responsibilities: KYC Operations Assistant Manager
1. People Management
Handle day-to-day people issues, fostering a positive and productive work environment.
Drive employee engagement through regular 1:1 meetings and team activities.
Monitor and manage individual and team performance, ensuring adherence to Individual Contributor Plans (ICPs) and performance targets.
Provide coaching, feedback, and development opportunities to team members.
Oversee talent development, including training, upskilling, and career progression.
2. Stakeholder Collaboration
Collaborate closely with sales/business teams to ensure smooth and efficient day-to-day operations for the manual KYC process.
Conduct weekly huddles with sales capability teams to discuss progress, address challenges, and align on priorities.
Make informed decisions regarding queue prioritization to optimize workflow and meet service level agreements (SLAs).
Facilitate effective communication and resolution of issues between internal teams and sales/business teams.
3. Operational Efficiency Initiatives
Identify and analyze opportunities to enhance operational efficiency metrics, including Average Handling Time (AHT), submission pending, and rework rates.
Develop and implement strategies to reduce incorrect rejections or verification and improve data accuracy.
Monitor and optimize team occupancy rates to ensure efficient resource allocation.
Initiate projects aimed at streamlining processes and automating tasks within KYC operations.
Track and report on the impact of efficiency initiatives, demonstrating tangible improvements.
4. Business Enablement
Drive efforts to achieve faster validation turnaround times (TAT) for manual KYC processes, contributing to quicker customer onboarding.
Identify and highlight opportunities to improve processes to increase the verification % and reduce rejections.
Metrics:
AHT
Occupancy
SL%
Verified and rejection %
ART
Compliance and quality scores
People - Attrition, SL adherence, ICP etc
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Back Office
Service Coordinator
Digitals India Security Products Private LimitedWork from OfficeFull TimeMin. 1 year
Basic EnglishBack Office Executive
Vmscout Monitoring Services Private LimitedWork from Office
Part TimeFull Time
Night ShiftAny experienceBasic English
Travel Agent / Consultant
Hr MargaWork from OfficeFull TimeMin. 5 yearsGood (Intermediate / Advanced) EnglishPurchase Executive
SP Leak Test and AutomationWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishMIS Executive
Tata 1MgWork from OfficeFull TimeMin. 2 yearsBasic English
Back Office Executive
Sr Fast Connect Services pvt ltdWork from OfficePart TimeFull TimeAny experienceNo English RequiredYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!