Corporate Account Support Representative

Associate CASR Implementation

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. 

The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: CASR 

Work Location: Pune

Previous experience: 2+ years

Work Timings: Rotational Shifts (Can change based on business need, must work from office with global working windows.)

Job Overview:

The Corporate Account Support Representative will be supporting the Corporate Account Managers who work directly with our Corporate customers. The key role involves timely and accurate completion of work requests from the production team, CAMs and onshore support representatives.

Roles And Responsibilities

•Work closely with the Corporate Account Managers(CAMs) by understanding their contract deliverables
•Act as a liaison for the CAMs, operations (internal departments), local sales and the customer for smooth functioning
•Building strong relationship with the CAMs and onshore support staff to ensure smooth functioning
•Attend the daily/weekly/monthly calls with CAMs, support staff and internal stakeholders
•Engage with the supply chains as and when required to do so for service delivery
•Coordinate for customer account set up with the concerned members to ensure activation in time
•Day to day maintenance of customer accounts
•Ensure any requests pertaining to the accounts are dealt within the timeframe set
•Provide the necessary reports to the customer and CAMs
•Carry out and assist in amendments on the customer accounts pertaining to profile, service and purchase orders, billing and invoicing, etc
•Providing solutions to customer opportunities and escalations

Skills Required

•2+ years of Operations excellence (preferably in Sales or Customer Success, Customer Care field)
•Any Degree/Diploma holder
•Must have worked with international clients
•Understanding of operations with good track record of operational delivery
•Should possess excellent communication skills & problem-solving ability
•Should be a team player and have the right professional attitude
•Attention to detail and able to maintain data confidentiality
•Basic knowledge of MS suites, like Word, Excel, and PowerPoint, etc.

Experience Level

Mid Level