Assistant - Call Centre and Query Management
Fortis Healthcare Limited
Work from Office
Full Time
Min. 1 yearJob Description
Assistant Call Centre & Query Management
- Responsible for assisting in call centre operations and managing customer queries efficiently. - Acts as a point of contact for patients and clients seeking information or support. - Requires good communication skills and ability to handle multiple queries professionally. - Supports the call centre team in maintaining service quality and timely response. - Works closely with hospital departments to ensure accurate information dissemination. - May involve handling telephonic and email communications related to hospital services. - Requires adaptability to work in a healthcare environment and manage sensitive information. - Focuses on customer satisfaction and query resolution to enhance patient experience. - Likely to require coordination with various hospital units for query escalation and follow-up. - Emphasizes teamwork and organizational skills to manage workload effectively.Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata/Calcutta to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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