Operations Engineer

Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : AWS Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

SUMMARY:
This is client facing role and responsible for the overall support, administration, maintenance, troubleshooting, evolution and continuous improvement.

ROLE and RESPONSIBILITIES:
This role will specifically focus on AWS IaaS, PaaS and managing Linux, Windows environments. Knowledge of AWS architecture is a must. Manage the cloud infrastructure environment through cross technology administration (OS, Virtual Networks, Storage, Security, Monitoring and Backup), Development and execution of script and automations via Ansible, Python, Terraform. Manage the environment incidents with a focus on service restoration. Act as operations support for all AWS hosted Virtual Machines, network, storage, security, docker and container. Also, CI/CD understanding.


Professional & Technical Skills:
SKILL
Mandatory Skills

Provide L2/L3 support on Linux (RHEL) & Windows servers hosted on AWS infrastructure.
Installation, Configuration and administration of Linux servers.
AMI management.
Experience in AWS Landing Zone Solution.
Proficient in AWS Subscription management and MarketPlace.
Proficient in demand management using trusted advisor or AWS Forecast.
Cluster configuration, management and troubleshooting.
Auto scaling configuration.
Performance tuning and storage optimization.
RHEL OS upgrade, RedHat satellite server configuration and administration.
Licensing knowledge and good understanding of patch and package management.
Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action.
Design, build and configure AWS Services to meet business process and application requirements.
Execution and documentation of infrastructure changes and preparing work instructions.
Reporting and participating in governance and audit activities.
AWS : EC2, EBS, SG, VPC, S3, ASG, ELB, Route53, CWAN, RDS, ECS, EKS, EFS, FSx, CloudWatch, CloudFormation, AWS workspace, DynamoDB, Elastic Cache Elastic Search.
Lambda, SNS, SQS, Storage Gateway, Secure File Transfer (sFTP).

Desirable

Working experience with Service Now for incident, change and problem management.
Scripting knowledge Shell Scripting/JSON/Python/ Ansible / Terraform.
Exposure to Lambda Python scripts.

Tools – Monitoring exposure in Splunk.

Certification – AWS Solution Architect, Redhat Linux & ITIL.



KEY EXPECTATIONS
Bridge the relationships between offshore and onshore/client/stakeholders/third part vendor support teams.
Maintain the confidence level of the client by adhering to the SLA and deliverables.
Better understanding of client process, architecture and necessary execution.
Quick response, timely follow-up and ownership till closure.

PERSONAL ATTRIBUTES
High personal drive results oriented makes things happen.
Excellent communication, interpersonal skills.
Innovative and creative and adaptive to new environment.
Strong data point analytical, teamwork skills.
Good attitude to learn and develop.

Additional Information:
Job Title: AWS Cloud Operations Analyst (CL 11)
Reports to: Offshore Team Member
Location: BDC7C OR DDC OR KDC1
Work Hours: 24 X 7 & On Call
Domain: AWS Infrastructure & Linux / Windows Administration
Relevant Experience required: 2.5 to 4.5 years of experience