Executive - Cloud Operations and Customer Support

IN-Executive Operations - Cloud - Customer Support, CRM, Inbound and Outbound Calls

Scope: 

The Executive Operation will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership. 

Our current technical environment: 

You will lead the technical response team for our global SaaS platform. When our logistics, inventory, or tracking modules encounter friction, you are the primary driver of restoration. You will manage the intersection of high-availability cloud infrastructure and the real-world physical demands of global commerce. 

What you’ll do: 

• Manage inbound and outbound customer calls in a timely manner 

• Identify customers’ needs and wants, give your best to clarify information 

• Research every issue and provide solutions to them 

• Follow our company's communication “scripts”   

• Keep records of all conversations in our call center database in a comprehensible way 

• When assigned, attend educational seminars  

• Build strong relationships with customers  

• Follow our customer engagement strategy 

• Meet qualitative and quantitative targets 

What we are looking for: 

• Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.

• Ready to work on 24/7 shift (rotational shift)

• Track your own work daily and compare it to benchmarks 

• Strong phone and verbal communication skills  

• Excellent listener 

• Adaptable to different personality types 

• Familiarity with CRM technology 

• Customer focus 

• Ability to multi-task 

• Set priorities  

• Excellent time management skills 

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Executive Level