Quality Assurance Analyst

Quality Assurance Analyst

Skill required: Quality Checks - Operational Audit & Compliance
Designation: Quality Assurance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing the best possible resolutions. You will also be responsible for closing fault and complaints within SLAs. Quality control is a process by which entities review the quality of all factors involved in production. The Operational Audit & Compliance team focuses on auditing and managing the effective implementation and delivery of functional processes within operations to mitigate risks. The role may require you to have a good understanding of anti-corruption, BCM and infosec policies, records management, and contractor controls. The team is responsible for establishing processes to validate effectiveness and drive improvements wherever required.
What are we looking for? Microsoft Excel Microsoft PowerPoint Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team It would be value add if you are proficient in Quality Auditing Quality Management Quality Analysis
Roles and Responsibilities: In this role, you are required to do analysis and solve lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role, you may have limited exposure to clients and/or Accenture management You will be given moderate-level instructions on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts