Senior Facilities Manager

Cluster Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

 

 

About the Role 

As the Senior Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a regional portfolio. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model across the region.  

This senior leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture. 

You will orchestrate and harmonize all subject matter expert (SME) functions to ensure exceptional service quality, consistency, and innovation across locations while driving continuous improvement to enhance client satisfaction and operational efficiency. 

 

The Client Environment 

Omnicom Group Inc. is an American global media, marketing, and corporate communications holding company, headquartered in New York City. Omnicom's branded networks and specialty firms provide services in four disciplines: advertising, customer relationship management, public relations, and specialty services. 

As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring their real estate assets operate at optimal performance. 

 

Key Responsibilities 

Strategic Operational Leadership 

• Lead the FM strategy, ensuring resilience, consistency, and continuity of operations.  

• Provide strategic oversight for corporate locations with combined operational budgets exceeding £10m+ annually 

• Lead organizational development initiatives for integrated facilities and hospitality teams (50+ professionals) 

• Drive standardization of service delivery excellence across multiple sites while maintaining local customization 

• Champion digital transformation and workplace innovation initiatives across the portfolio 

• Align operational delivery with global objectives while addressing regional nuances and challenges.  

• Anticipate industry trends and client needs to proactively enhance service offerings and operational approaches 

• Serve as the primary operational interface between the client's senior leadership and our global delivery teams 

• Identify opportunities for service enhancement, cost optimization, and process improvement across the account 

Portfolio Excellence Leadership 

• Drive strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo 

• Drive P&L management for £10m+ annual operations with accountability for profitability and growth targets 

• Champion enterprise-wide workplace transformation initiatives supporting global corporate strategy 

• Develop and execute regional business development strategies that expand service offerings and market presence 

 

 

 

HSSE & Quality Management 

• Champion a culture of safety excellence and continuous improvement across all regions 

• Drive overall HSSE agenda and accountability 

• Comply with the JLL global standards and procedures 

• Cooperate in HSSE matters, including the assessment of risks and any control measures identified.  

• Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.  

• Report accidents, incidents, near misses, faults, and deficiencies to their manager 

• Seek advice if in doubt about the adequacy of any HSSE arrangements 

• Complete HSSE training as directed 

Performance & Systems Management 

• Oversee Nuvolo optimization to enhance work order management and operational transparency 

• Lead reliability initiatives to improve critical systems performance and reduce operational risks 

• Support data analytics programs to identify trends, opportunities, and areas for enhancement 

• Implement performance dashboards providing comprehensive visibility of service delivery across all regions 

Financial Management & Governance 

• Work with the Finance Team to own, develop and monitor the annual operating site budgets including utilities, maintenance, cleaning, security and all other operational costs 

• Work with suppliers to own, develop and deliver the annual site budgets with best practice FM operational support facilitate the works to ensure budget compliance 

• Work with suppliers to understand the need for immediate operational costs with longer-term asset preservation by making strategic decisions about preventive maintenance spending to avoid costly emergency repairs vs to approach for new installations 

• Work with the Finance Team to own and raise annual supplier purchase orders in the client’s system to ensure the budgeted costs can be invoiced against by suppliers 

• Work with the Finance Team to own and ensure site accruals have been identified for any non-invoiced supplier expenditure each month 

• Ownership for tracking and monitoring of site expenditure vs Budget and vs Forecast and identify any variances 

• Work with the Finance Team to own and understand your site’s Profit & Loss account to identify risks or opportunities around cost management 

• Reports to be owned and maintained by FM to include Savings Tracker, monthly Actual Variance reporting and monthly outlook forecast reporting 

 

Sustainability & Communications 

• Oversee implementation of sustainability initiatives across assigned portfolio of facilities, ensuring consistent execution of regional strategies 

• Manage sustainability budgets and ROI analysis for energy efficiency projects, renewable energy systems, and waste reduction programs 

• Coordinate with engineering teams on building system optimization to reduce environmental impact while maintaining operational efficiency 

• Lead sustainability training programs for facilities staff and building occupants, promoting awareness and behavioural change 

• Develop and maintain relationships with utility providers, sustainability consultants, and green technology vendors 

• Conduct regular sustainability audits and assessments, identifying opportunities for improvement and cost savings the organization in regional sustainability councils and industry forums 

People & Team Leadership 

• Develop high-performing leaders through coaching, mentoring, and structured development programs 

• Implement performance management frameworks that drive 20%+ improvement in key metrics 

• Lead change management initiatives supporting corporate restructuring and growth strategies 

• Build succession planning programs ensuring organizational resilience and talent retention 

• Build, develop, and inspire a high-performing multi-disciplinary team 

• Implement talent development programs to nurture expertise in each functional area 

• Foster a culture of collaboration, innovation, and continuous improvement 

• Conduct regular performance reviews and create individual development plans for team members 

• Ensure appropriate staffing models and resource allocation across all functions and regions 

Client Relationship Management 

• Cultivate strong strategic partnerships with client stakeholders at all levels 

• Develop reporting to demonstrate performance, value creation, and continuous improvement 

• Proactively identify emerging client needs and develop tailored solutions 

• Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution 

Suppliers 

• Maintain, review and oversee vendor relationships & performance  

• Work with the suppliers to leverage relationships to ensure the client’s FM spend related Accounts Payable KPIs (Open POs, GRNV and UMLV) are maintained by chasing invoices or supplier statements where necessary 

• Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services  

• Work with the Procurement Team on the Regional vendor rationalisation programme 

• Identify, implement and record all operational cost savings initiatives to ensure meeting the client’s glidepath savings KPIs 

 

Qualifications & Experience 

Professional Background 

• Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management 

• Proven track record of successfully managing complex, multi-regional service delivery operations with budgetary responsibility exceeding £10M annually 

• Experience leading diverse functional teams including HSSE, Quality & Compliance, Performance Management, and Sustainability 

• Demonstrated expertise in vendor management, and strategic sourcing 

• Strong financial acumen with comprehensive experience in budget development, financial forecasting, and cost optimization programs 

Leadership & Management 

• Exceptional leadership capabilities with experience building and developing teams  

• Proven ability to navigate complex organizational structures and influence stakeholders  

• Experience implementing change management initiatives across diverse operational environments 

• Strong project management skills with ability to oversee multiple concurrent operational transformation programs 

• Talent for identifying and developing high-potential team members across different functional specialties 

Educational Background 

• Business Administration, Engineering, Operations Management or related field 

• Professional certifications relevant to operations management, project management, or real estate services (e.g., PMP, Six Sigma, MRICS) strongly desired 

• Continuous professional development demonstrating commitment to industry knowledge and leadership growth 

This role represents an exceptional opportunity for an accomplished operations leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments. 

Our Commitment to Sustainability and Innovation 

At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences. 

 

Growth and Development 

As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world. 

 

What We Offer 

• Opportunity to lead a flagship account with significant strategic importance to our organization 

• Exposure to cutting-edge operational practices and technologies across international markets 

• Collaborative, innovative work environment with access to industry-leading resources and expertise 

• Comprehensive professional development program and clear advancement pathways 

• Competitive compensation package including performance-based incentives 

• Global mobility opportunities within a growing international organization 

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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