Lead Associate - Procure to Pay Operations

REF104260I Lead Associate - AP I UK Shift I Pune

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Role Overview:

The Lead Associate – Procure to Pay (PTP) will be responsible for overseeing end‑to‑end Accounts Payable operations, including invoice processing, vendor query management, payment execution, cash disbursement controls, P2P reporting, and Travel & Expense (T&E) audit governance. This role requires strong functional knowledge of P2P processes, stakeholder engagement skills, systems expertise, and the ability to manage complex transactions while maintaining high accuracy, compliance, and service levels. The individual will also support process improvement initiatives, handle escalations, and provide guidance to junior team members across AP and T&E functions.

Key Responsibilities:

• Invoice Processing- Oversee end-to-end processing of supplier invoices ensuring accuracy, completeness, and compliance with P2P policies.
• Validate invoices for PO matching (2-way/3-way), coding accuracy, tax applicability, and approval workflows.
• Monitor aging of parked, blocked, and pending invoices; drive timely resolution.
• Support volume spikes and complex invoice reviews as needed.
• Vendor Query Resolution – Service Desk - Act as a point of escalation for vendor inquiries regarding invoice status, payments, discrepancies, and rejections.
• Coordinate with Procurement, Finance, and business teams to resolve vendor issues quickly and professionally.
• Payment Runs – Execution of Payments Lead weekly/periodic payment runs including ACH, wire transfers, and other approved payment methods.
• Validate payment proposals for correctness, approvals, cash-flow alignment, and compliance with financial controls.
• Coordinate with Treasury for funding requirements and payment scheduling.
• Ensure accurate posting and remittance communication to suppliers.
• Manual Supplier Payments, Execute urgent, off-cycle, or manual supplier payments in compliance with approval matrix and financial controls.
• Validate supporting documents and ensure accurate ledger postings.P2P Backup – Invoice Processing Support
• Provide backup support to the invoice processing team during peak volumes, system downtime, or resource shortages.
• Assist with exception handling, invoice validation, and coding accuracy.
• Travel & Expense (T&E) Audit & Concur Exception Management
• Lead audit of employee expense claims ensuring compliance with T&E policy, receipts, and documentation standards.
• Review Concur exceptions and resolve violations with employees and managers.
• Identify trends in non-compliance and recommend improvements or training.
• Stakeholder & Cross-Functional Collaboration
• Work closely with Procurement, Treasury, Finance, Audit, and business units to resolve PTP-related issues.
• Partner with vendors, approvers, and internal teams to ensure seamless P2P operations.
• Support audits (internal/external) by preparing reconciliations, documentation, and exception explanations.

Technical & Functional Skills:

• Strong understanding of P2P processes: Invoice Processing, Payments, AP controls, T&E audit, vendor management.
• Hands-on ERP experience (SAP preferred; experience in Concur is an advantage).
• Knowledge of P2P compliance frameworks, tax rules, and audit controls.
• Strong Excel proficiency; reporting or workflow tool knowledge is a plus.

Behavioral & Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to manage high volumes and multiple priorities efficiently.
• Detail-oriented with strong ownership and accountability.
• Ability to influence stakeholders without direct authority.

Key Performance Indicators (KPIs)

• Invoice processing accuracy & cycle time
• Vendor query resolution SLA achievement
• On-time and error-free payment run execution
• T&E compliance score and exception reduction

Manual payment accuracy & turnaroundP2P reporting quality and timeliness

Qualifications

Bachelor's Degree, MBA

Experience Level

Entry Level