Assistant Operations Manager

Assistant Manager

Role – Assistant Operations Manager  

Role & Responsibilities:

• Excellent communication skills along with knowledge on Insurance domain.
• Any Bachelor’s degree or equivalent - 15 years of education is a must.
• Head count planning, Staff selection and appointment with appropriate functional and technical skills
• Revenue & financial planning and projecting skills with senior management team
• Experience around client management with project and transition management skills
• Conceptualizing, developing and delivering training & development initiatives for improved productivity, building capability and enhancement of the process.
• Establishing customer-service standards, production and quality; contributing information and analysis to organizational strategic plans and reviews.
• Ability to determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
• Maintains and improves operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing quality assurance programs and process improvements.
• Accomplishes human resource objectives by recruiting, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Meets financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional knowledge by tracking emerging trends in operations management; benchmarking state-of-the-art practices.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Communicating with clients and being a focal point of dissemination of information from clients to team and vice versa.
• Decision making on any matters relating to improving revenue generation & client satisfaction.
• Knowledge on Six Sigma tools and guidelines would be an added advantage.