Customer Support Executive

Job Title: Customer Software Support Executive

📌 Job Role

Hum ek Software Support & Training Executive ki talash kar rahe hain jo hamare customers ko software use karna sikhaye, unki problems solve kare aur support provide kare.

Aapki Responsibilities

✅ Customers ko software ki online training dena.

✅ Customer ke calls, WhatsApp aur support tickets handle karna.

✅ Customer ke issues ko samajhkar solve karna aur zarurat padne par technical team ko escalate karna.

✅ Excel ke through customer ka data import/migration karna.

✅ Data ko verify karna aur ensure karna ki sab kuch sahi import hua hai.

✅ Software setup aur onboarding mein customer ki help karna.

✅ Training aur support ka proper record maintain karna.

✅ Customer ke saath follow-up karke ensure karna ki software smoothly chal raha hai.

Required Skills

✔ Microsoft Excel ki achhi knowledge honi chahiye (Sorting, Filter, Formulas, CSV Import/Export, Data Cleaning, VLOOKUP/XLOOKUP basic).

✔ Hindi mein achhi communication skills (Basic English aana preferred).

✔ Computer aur software ka basic knowledge.

✔ Customer se politely baat karne aur problem solve karne ki ability.

✔ Learning attitude aur team ke saath kaam karne ki capability.

Qualification

* Graduate (Any Stream)

* Freshers bhi apply kar sakte hain.

* Software Support, ERP, Customer Support ya Training ka experience ho to extra advantage milega.

Hum Kya Expect Karte Hain?

* Customer-friendly attitude.

* Responsibility ke saath kaam karna.

* Time par support aur training complete karna.

* Nayi cheezein seekhne ki willingness.

* Detail-oriented aur problem-solving mindset.