Infrastructure Technical Support Practitioner

ISSRRN0001000 - Infra Tech Support Practitioner

THE WORK: Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a rewarding part of your journey. Embrace this chance to grow and make a meaningful difference. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution while maintaining clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 4 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Beginner analytical thinking. Intermediate collaboration abilities. Advanced organizational skills.