Facilities Manager - Soft Services Operations

Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Manager Soft Services

What this job involves:

As a Facilities Manager for Soft Services at JLL, you'll be at the heart of creating exceptional workplace experiences for our clients. This role centers on managing and optimizing soft services operations including cleaning, catering, reception, security, mailroom, and waste management across assigned facilities. You'll serve as the primary point of contact for soft services delivery, building strong relationships with service providers, clients, and stakeholders to ensure seamless operations that enhance the everyday experience of building occupants. At JLL, we embrace more innovative ways of working, and you'll have the opportunity to drive continuous improvement initiatives that elevate service standards while managing budgets, contracts, and compliance requirements. What sets JLL apart is our culture of collaboration, locally and across the globe, which means you'll have access to a network of experts and resources to support your success. This position requires someone who can balance strategic thinking with hands-on operational management, someone who thrives in a dynamic environment where every day brings new challenges and opportunities to make a meaningful impact on how people experience their workplace.

What your day-to-day will look like:

• Oversee the delivery of all soft services including cleaning, catering, reception, security, waste management, and pest control, ensuring consistent quality and adherence to service level agreements
• Manage vendor relationships and contracts, conducting regular performance reviews, addressing service issues promptly, and driving accountability for service excellence
• Conduct regular site inspections and audits to assess service quality, identify improvement opportunities, and ensure compliance with health, safety, and environmental standards
• Develop and manage soft services budgets, tracking expenditures, identifying cost-saving opportunities, and providing detailed financial reporting to clients and stakeholders
• Coordinate with client representatives and building occupants to understand their needs, gather feedback, and implement service enhancements that improve satisfaction and workplace experience
• Lead sustainability initiatives related to soft services, including waste reduction programs, environmentally responsible cleaning practices, and resource conservation efforts
• Respond to service requests, complaints, and emergencies with professionalism and urgency, implementing corrective actions and preventive measures as needed
• Maintain comprehensive documentation including service records, incident reports, inspection logs, and contract documentation to ensure operational transparency and compliance
• Collaborate with hard services teams, property management, and other stakeholders to ensure integrated facilities management and seamless service delivery

Required qualifications:

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field, or equivalent combination of education and experience
• Minimum 5 years of experience in facilities management with specific focus on soft services operations in commercial, corporate, or institutional environments
• Proven track record of managing multiple service providers and contracts simultaneously, with demonstrated ability to drive performance and accountability
• Strong understanding of health and safety regulations, environmental compliance, and industry best practices relevant to soft services operations
• Excellent budget management skills with experience forecasting, tracking expenditures, and identifying cost optimization opportunities
• Outstanding communication and interpersonal skills with the ability to build effective relationships with clients, vendors, and colleagues at all organizational levels
• Proficiency in facilities management software, Microsoft Office Suite, and computerized maintenance management systems (CMMS)
• Demonstrated problem-solving abilities with a proactive, solution-oriented mindset and the capacity to manage multiple priorities in a fast-paced environment

Preferred qualifications:

• Professional certifications such as Facility Management Professional (FMP), Certified Facility Manager (CFM), or equivalent industry credentials
• Experience working within a corporate real estate services organization
• Knowledge of sustainability frameworks and experience implementing green cleaning programs, waste diversion initiatives, or other environmental management practices
• Familiarity with quality management systems such as ISO 9001, ISO 14001, or industry-specific service standards
• Experience with contract negotiation, procurement processes, and vendor selection methodologies
• Bilingual capabilities or multilingual skills that support diverse workplace environments and client needs

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.